Welcome to Lucy Glow. These Terms of Service ("Terms") explain the rules and conditions that apply when you visit our website, browse our collections, or place an order. By using our website, you acknowledge that you have read and agreed to these Terms.

Website Use

By using this website, you agree to:

• Be at least 18 years old, or use the website under the supervision of a parent or legal guardian.
• Provide accurate and complete information when placing an order.
• Use our website only for lawful purposes.
• Avoid any activity that could interfere with the website's security, functionality, or normal operation.

Lucy Glow reserves the right to restrict or terminate access when these Terms are violated.

Product Information

We make every effort to provide accurate product descriptions, photographs, colors, sizes, and pricing.

Please keep in mind:

• Colors may appear slightly different depending on your screen or device.
• Measurements may vary slightly due to manual measuring.
• Product availability may change without prior notice.
• Certain styles may have minor variations in fabric, finish, or appearance.

We reserve the right to update, modify, replace, or discontinue products at any time.

Pricing & Payments

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Payment must be successfully authorized before an order can be processed.

Lucy Glow reserves the right to:

• Correct pricing or publishing errors.
• Cancel orders affected by inventory discrepancies.
• Decline transactions that appear unauthorized or fraudulent.
• Limit quantities when necessary.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

Order Confirmation

After placing an order, you will receive an order confirmation email acknowledging that your order request has been received.

An order confirmation does not necessarily guarantee final acceptance.

We may refuse or cancel an order because of:

• Product availability
• Payment verification issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Shipping restrictions
• Violations of these Terms

If your order is canceled after payment, you will receive an applicable refund.

Shipping

Orders are shipped according to our Shipping Policy.

Any delivery timeframes shown on our website are estimates and are not guaranteed.

Lucy Glow is not responsible for delays caused by carriers, severe weather, holidays, customs inspections, natural events, or other circumstances outside our reasonable control.

Once an order has entered fulfillment, shipping information generally cannot be modified.

Returns & Refunds

Returns and refund requests are handled according to our Return & Refund Policy.

Items must meet the applicable return requirements before a refund can be approved.

Please contact Customer Support before sending any merchandise back.

Intellectual Property

All content appearing on the Lucy Glow website—including logos, brand names, product photographs, graphics, text, icons, designs, layouts, and other materials—is owned by or licensed to Lucy Glow.

You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without prior written permission.

Acceptable Use

When using our website, you agree not to:

• Violate applicable laws or regulations.
• Upload viruses, malware, or other harmful software.
• Attempt unauthorized access to our website or systems.
• Engage in fraudulent or unlawful activities.
• Interfere with the website or another customer's use of our services.
• Use our content or website for unauthorized commercial purposes.

Violations may result in restricted website access, canceled orders, or other appropriate action.

Third-Party Services

Our website may contain links to websites, platforms, or services operated by third parties.

These third-party services operate independently from Lucy Glow. We are not responsible for their content, availability, privacy policies, or practices.

Your use of third-party websites is at your own discretion.

Disclaimer

Our website and products are provided on an "as available" and "as is" basis.

To the fullest extent permitted by applicable law, Lucy Glow makes no guarantee that the website will always be uninterrupted, error-free, or completely accurate.

We disclaim implied warranties, including merchantability and fitness for a particular purpose, to the extent permitted by law.

Limitation of Liability

To the maximum extent permitted by applicable law, Lucy Glow will not be liable for indirect, incidental, consequential, special, or similar damages arising from your use of our website or purchase of our products.

To the extent permitted by law, our total liability relating to an order will not exceed the amount paid for that order.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and protected.

By continuing to use our website, you acknowledge and agree to those practices.

Changes to These Terms

We may update these Terms of Service from time to time.

Any revised Terms become effective when they are published on our website. Your continued use of the website after an update means you accept the revised Terms.

Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws of the United States.

Any dispute relating to these Terms or the use of our website shall be handled by a court of competent jurisdiction.

Contact Us

If you have questions about these Terms or our services, please contact us.

Lucy Glow

Customer Support: shop@lucyglow.com

Business Address:

114 Foley Drive Apt 1
Russell Springs, KY 42642
United States

Business Address Only — Not a Return Address

Our Customer Support team typically responds within 24–48 business hours and will be happy to assist with any questions regarding your order or our policies.