Shipping policy

At Lucy Glow, we're committed to making every order journey from our store to your doorstep as smooth and reliable as possible. Please review the information below for details about order processing, shipping options, and delivery.

Order Processing

Once your order has been successfully placed, our team will begin preparing your items for shipment.

  • Orders are typically processed within 1–3 business days.
  • Orders are prepared Monday through Friday, excluding weekends and U.S. public holidays.
  • During promotions, holidays, or peak shopping periods, processing may take slightly longer.
  • Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Options

We currently ship within the United States only.

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00–$49.99 $12.00
Free Standard Shipping $50.00 and above FREE
Expedited Shipping $0.00–$99.99 $18.00
Free Expedited Shipping $100.00 and above FREE

Available shipping methods will be displayed automatically during checkout.

Tracking Your Order

Once your package leaves our fulfillment facility, we'll send a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become active after the carrier receives and scans your package.

Delivery Information

Please carefully check your shipping information before completing your purchase.

Lucy Glow is not responsible for delivery problems caused by:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Customer unavailability
  • Carrier-related delays
  • Severe weather or other unexpected circumstances

Once an order has entered fulfillment, shipping information generally cannot be modified.

Shipping Restrictions

At this time:

  • We ship within the United States only.
  • We do not ship to APO, FPO, or DPO military addresses.
  • Certain locations may be subject to additional delivery restrictions.

Lost or Damaged Packages

If your package is lost in transit or arrives visibly damaged, please contact our Customer Support team as soon as possible.

Please provide:

  • Your order number
  • Photos of the damaged package, if applicable
  • Photos of the shipping label
  • A brief description of the issue

We'll work with the shipping carrier to help resolve the situation.

Returned Shipments

Packages returned because of an incorrect address, refusal of delivery, or failure to claim the shipment may require additional shipping or handling fees before being reshipped.

Where applicable, these expenses may be deducted from any eligible refund.

Business Address Notice

The address below is provided for business correspondence only.

Please do not send return packages to this address.

If you need to return an item, please contact our Customer Support team first so we can provide the appropriate return instructions.

Contact Us

Lucy Glow

Customer Support: shop@lucyglow.com

Business Address:

114 Foley Drive Apt 1
Russell Springs, KY 42642
United States

Business Address Only — Not a Return Address

For questions regarding shipping, delivery, or your order, please contact us at shop@lucyglow.com. Our Customer Support team typically responds within 24–48 business hours.