At Lucy Glow, we want every order to feel just right. If your purchase isn't what you expected, you may request a return according to the guidelines below.

Return Eligibility

You may submit a return request within 30 days from the date your package is delivered.

To be eligible for a return, merchandise must:

• Be brand-new, unworn, and unwashed.
• Include all original tags and labels.
• Be free from stains, makeup, perfume, odors, pet hair, or other signs of use.
• Be returned in its original packaging whenever possible.

Items that do not meet these conditions may not be approved for return.

Items That Cannot Be Returned

For hygiene and safety reasons, we are unable to accept returns for:

• Intimate apparel and underwear
• Bras and shapewear
• Swimwear without the original hygiene liner
• Bodysuits
• Earrings and certain accessories
• Gift cards
• Personalized or made-to-order items
• Clearance and Final Sale products
• Merchandise damaged through improper handling or normal wear

Requesting a Return

Please contact our Customer Support team before mailing your item to receive return authorization.

Email: shop@lucyglow.com

Please include:

• Your order number
• The item(s) you wish to return
• A brief reason for the return
• Photos if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we'll provide the appropriate return instructions and return address.

Packages returned without authorization may be refused.

Return Shipping Responsibility

Unless the return is due to an incorrect or defective item sent by us, return shipping costs are the customer's responsibility.

Original shipping fees paid at checkout are non-refundable.

For your protection, we recommend using a shipping service with tracking. Lucy Glow cannot guarantee reimbursement for return packages lost during transit.

Damaged or Incorrect Merchandise

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the item received
• Photos of the shipping label and outer packaging
• A brief description of the issue

After reviewing the information, we'll determine the most appropriate resolution, which may include a replacement or refund.

Refund Processing

Once your returned package arrives and passes inspection, we'll process your refund.

Approved refunds are generally issued within 5–10 business days to the original payment method.

Depending on your bank or payment provider, additional time may be required before the refund appears in your account.

Order Cancellation

If you need to cancel your order, please contact us within 12 hours of placing the order.

Orders that have already entered fulfillment or have been dispatched generally cannot be canceled.

Cancellation requests should be sent to:

shop@lucyglow.com

Undeliverable or Refused Shipments

If an order is returned because it was refused, left unclaimed, or shipped to an incorrect address provided by the customer, any applicable reshipping or handling charges may be deducted from the refundable amount.

Important Return Notice

The address listed on our website is provided for business correspondence only.

It is not our return warehouse or return address.

Please contact Customer Support before sending any merchandise back so we can provide the correct return instructions.

Contact Us

Lucy Glow

Customer Support: shop@lucyglow.com

Business Address:

114 Foley Drive Apt 1
Russell Springs, KY 42642
United States

Business Address Only — Not a Return Facility

If you have questions about a return, refund, or order, please contact our Customer Support team. We typically respond within 24–48 business hours and are happy to assist you.